Railroad service issues are examined at STB hearing

Railroad service was front and center at last week’s hearing hosted by the Surface Transportation Board (STB), an independent adjudicatory and economic-regulatory agency charged by Congress with resolving railroad rate and service disputes and reviewing proposed railroad mergers. The hearing, entitled “Urgent Issues in Freight Rail Service,” was comprised of feedback from executive-level officials, including… Continue reading Railroad service issues are examined at STB hearing

Extra Space Storage Awards Kenneth Railey & David Edge for Customer Service

Extra Space Storage Recognizes Kenneth Railey and David Edge with Customer Care Award Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Kenneth Railey and David Edge as the March 2022 recipients. Kenneth Railey, Store Manager… Continue reading Extra Space Storage Awards Kenneth Railey & David Edge for Customer Service

Extra Space Storage Awards Kenneth Railey & David Edge for Customer Service

Extra Space Storage Recognizes Kenneth Railey and David Edge with Customer Care Award Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Kenneth Railey and David Edge as the March 2022 recipients. Kenneth Railey, Store Manager… Continue reading Extra Space Storage Awards Kenneth Railey & David Edge for Customer Service

STB sets dates for late April hearing on railroad service

Late last week, the Surface Transportation Board (STB), an independent adjudicatory and economic-regulatory agency charged by Congress with resolving railroad rate and service disputes and reviewing proposed railroad mergers said it plans to hold public hearings later this month—on April 26-27—regarding recent rail service problems and recovery efforts relating to various Class I railroad carriers.… Continue reading STB sets dates for late April hearing on railroad service

Extra Space Storage Awards Stephen Weene & Joseph Mosley for Customer Service

Each month at Extra Space Storage, we recognize employees who go above and beyond in caring for our customers with our Customer Care Award. We’re happy to announce Stephen Weene and Joseph Mosely as the February 2022 recipients. Stephen Weene, Store Manager Stephen Weene goes above and beyond by taking time to assess the individual… Continue reading Extra Space Storage Awards Stephen Weene & Joseph Mosley for Customer Service

CP heralds new proof of concept interline service in partnership with KCS

While Canadian Pacific Railway’s (CP) acquisition of Kansas City Southern (KCS) is not expected to be made official until the second half of this year, CP said this week that that companies are collaborating on an interline basis, having rolled out what it said is the first dedicated intermodal train. This train runs between Lázaro… Continue reading CP heralds new proof of concept interline service in partnership with KCS

U.S. Senate signs off on Postal Service Reform Act

Following approval by the U.S. House of Representatives on February 8, the United States Senate followed suit yesterday, in also signing off on the Postal Service Reform Act, legislation that is focused on augmenting the financial health of the long-beleaguered United States Postal Service (USPS). The next step for the legislation is for it to… Continue reading U.S. Senate signs off on Postal Service Reform Act

UgoWork presents Li-ion as a service at MODEX

18th February 2022 UgoWork, a Canadian energy solutions provider specialising in the material handling industry, will be exhibiting at MODEX 2022, from March 28 to 31 at the Georgia World Congress Centre in Atlanta, USA. UgoWork develops and produces lithium-ion batteries for industrial trucks that help to reduce energy costs, operational bottlenecks, and reduce global… Continue reading UgoWork presents Li-ion as a service at MODEX

Extra Space Storage Among America’s Best Customer Service in 2022

Extra Space Storage is honored to be recognized once again among Newsweek’s 2022 list for America’s Best Customer Service. This year the list includes 581 retailers across 16 industries, including self storage. “We support well over a million customers nationwide with their storage needs,” said Brett Boot, Director of Product and Customer Success. “When customers… Continue reading Extra Space Storage Among America’s Best Customer Service in 2022

Dematic hosts live customer service broadcast

15th February 2022 Intelligent automation specialist Dematic is inviting customers and journalists to a live broadcast on 10th March featuring Dematic Customer Service and the benefits of analytic solutions. Dematic Customer Service offers a wide variety of innovative service solutions such as advanced predictive maintenance capabilities for keeping your equipment, software, and systems operating at… Continue reading Dematic hosts live customer service broadcast